Tridigm backs up automatically. Whenever you're signed in, every change syncs end-to-end encrypted to Tridigm's cloud — your data restores cleanly on a new device or after a reinstall by signing in again. The cloud only holds encrypted snapshots; no one — not even Tridigm — can read them. Your local device stays the primary copy.

If you're signed in, your data is on our encrypted cloud. Sign in on the affected device and sync will restore it. If you were not signed in, unfortunately there's no backup — we can't access your data because we never had a decryption key.

Subscriptions are managed via your Apple ID. On iPhone: Settings → your name → Subscriptions → Tridigm → Cancel. On Mac: App Store → your profile → Subscriptions.

All purchases are handled by Apple. Request a refund through reportaproblem.apple.com — we don't have the ability to issue refunds directly.

Check: (1) you're signed in on both devices, (2) both devices are online, (3) both are running the latest app version. Sync is automatic — no manual action needed. If data still isn't syncing after a few minutes, email us at support@tridigm.com with your user ID (Settings → Account).

Yes — local-first means everything works offline. Sync and Cloud AI require a connection, but every other feature (planning, tracking, editing, viewing) works without one. Changes you make offline sync automatically when you're back online.